Contact us
One address, and a real person reads it.
There is no contact form, no ticket portal and no chatbot — just an inbox. Write about anything to do with the EXIF viewer, the EXIF remover or how the site handles data.
frontendedy@gmail.com
We read everything and reply to most messages within two to three working days. There is no account system behind the tools, so email is the only channel — and it goes to the people who build the site, not to a support queue.
What to write about
Anything about the tools, and anything about your data.
A bug, or a photo that reads wrong
A tag decoded oddly, a file that will not open, a result that does not match what your camera says. Tell us the camera or phone model and the file format — that is usually enough to reproduce it.
Email us about thisAn unsupported file
RAW formats vary a lot between manufacturers. If yours is not read properly, say which body produced it and we will look at adding support.
Email us about thisA feature request
A metadata field worth surfacing, an export format worth adding, something that would make the tools fit your workflow better.
Email us about thisPrivacy, legal or press
Questions about how the site handles data, about the terms, or from journalists and researchers writing about photo metadata.
Email us about this
Before you attach a photo
Please do not send us images you would not want a stranger to hold. We almost never need the file itself: the camera or phone model, the file format and a description of what you expected to see are usually enough to reproduce a problem. If a sample really is necessary, take a fresh throwaway shot of a wall with the same device rather than sending the photo that prompted the question.
This is the same principle the tools are built on — the less of your data anyone holds, the less there is to go wrong. What happens to a message you do send is covered in our privacy policy.
Answers you may not need to wait for
A fair number of questions are already answered on the site. The EXIF viewer FAQ covers reading metadata in Chrome, Firefox and on mobile, and the EXIF remover FAQ covers lossless removal, batch cleaning and which formats can be fully stripped. If your answer is there, you will have it faster than we can reply.